There are different communication strategies to reach the clients. One of them is through Live Chat. This is talking with your website visitors while they are online. With this, you and your potential clients can instantly see one another’s messages and responses. It is like chatting in person; only, it is done online and through typing.
Live Chat Service is usually seen or included as a feature in company websites. This is a way for them to reach out to their clients in a fast way. A small window, which states that a representative is available to answer your question and verify your assumptions, will pop out. It is the site visitors’ choice if they want to confirm and accept this offer to chat with your company’s representative. This is used as a strategy to get to their clients perspectives in a casual way. This feature can be obtained from other companies, such as Apex Chat, who offer this type of software. These are its basic features.
This feature allows the website owners to customize or personalize the chat window. They can design the chat window with their own company brand. They can include their logos, photos and contact information. In this way, clients can feel that they are being well accommodated by the company itself. It can also help the company keep their integrity.
Customizable Chat Window
This feature allows the web developer or administrator to choose or create the look for the website’s Live Chat window. They can choose the design by putting in the color/s in which the company is known for. The website owner can also put default messages to welcome their visitors. They can include statements to market their business and their products. They can also customize how the conversation thread will appear. This gives the business the freedom to express their way of keeping their customers satisfied by the tactics they used in communicating with them.
Pre-defined Responses and Scripts
This feature allows the website administrators to create response templates for the chat. This will help the agents respond to certain questions with just one click. The website owners can think of the frequently asked questions and then list down the answers so that the agents do not have to type them all over and over again. This will help them respond quickly to the clients.
Multiple Chat Agents
This feature allows the website to talk with many clients. This is done by providing many agents to chat with them. In this way, more and more clients can be accommodated. This is also to avoid other customers to be left out.
This feature allows the chat agents to transfer the visitor to the advertiser by phone. This can be done while they are already chatting. This is very helpful because it is a lot easier to answer complicated questions by explaining through talking. This is useful when typing is not enough to accommodate the potential clients’ needs. This can also help the customers especially if they prefer talking through a phone call rather than typing.
Dashboard Sound Alerts
This feature produces sound alerts for the chat window. These sound alerts’ purpose is to notify the agents whenever there are visitors who want to engage into Live Chat. There are also sound alerts to notify the agents of new messages. This is good for multi-tasking. The agents need not to look over all their chat windows in order to see if there are incoming messages. They just have to wait for the alerts. This is also helpful during multiple chats. In this way, the agents need not to open all their chat windows too know who among the clients have already responded.
Leave a Message Form
This feature allows the clients to leave a message for the company through email. This is comes out whenever there are no agents available to accommodate the visitor. In this way, even though they were not able to chat, they can still reach the company and be able to extend their message to them. The company will be able to answer questions through email as well.